Pioneer 2026 will bring together CX leaders, AI pioneers, and industry-shapers for a day of inspiration, open dialogue, and hands-on education.
No previous technology has shown the promise to deliver perfect customer experiences while still improving margins. But gains are not automatic. CX leaders who wish to increase revenue and profits must rebuild their technology platforms and processes from the ground up to be AI-first.
The benefits are not in the future. They are here & proven. But the path forward demands vision & courage.
Become an AI Pioneer.
Attend Pioneer 2026
Register nowSign up now to save your space.
Can’t make it to San Francisco? Tune in from anywhere and experience Pioneer live, online.
Why Attend
Every year we host Pioneer, the biggest event celebrating AI in customer experience.
Get a front row seat to the future of AI-powered customer experience
( 01 )See how Fin, the industry’s first Customer Agent is raising the bar for integrated sales & support
( 02 )Learn hard-won lessons from leaders already transforming their orgs.
( 03 )Featured Speakers
Eoghan McCabe
Co Founder, CEO • Fin
Paul Adams
Chief Product Officer • Fin
Des Traynor
Co Founder • FinReserve your spot today In-person and virtual
Agenda
Be part of what's next
Pioneer opens with a shared acknowledgment: everyone in the room is on a dynamic transformational path. This day is built to help you navigate it.
Transformation In practice
Real stories from CX leaders who have rebuilt their teams and platforms around AI. Numbers, surprises, and hard lessons from the people who did it.
Vignettes across technologies and practices
Sharp, independent voices pressure-test the day's themes with evidence on AI maturity, workforce evolution, and what transformation actually looks like.
Register
Reserve your spot for Pioneer today.
FAQs
Who is this event for?
Pioneer is for CX leaders, AI decision-makers, and executives who are shaping how their organisations use AI in customer service — whether you're just getting started or deep into transformation.
When and where?
Tuesday, October 7, 2026. In-person in San Francisco, with a virtual livestream available globally.
How much does it cost?
[TBC — confirm pricing/free with registration]
Will sessions be available on demand?
Yes. All main stage sessions and selected B Stage sessions will be available on demand after the event.
I attended last year. What's different?
The landscape has shifted dramatically. Fin now operates across service, sales, and success as one unified Agent. Pioneer is built around that reality, designed to reflect what’s coming and how to drive the leadership that makes true transformation stick.
For additional questions or concerns, email pioneer@fin.com.